Returns & Refunds Policy

At Puvuipunlajeaz, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward 14-day return policy. This policy applies to all products purchased from our website at puvuipunlajeaz.world.

14-Day Return Policy

You have 14 calendar days from the date you receive your order to return any item for a full refund or exchange. The 14-day period begins on the day after you receive the product.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in their original condition
• Items must have all original tags and labels attached
• Items must be in their original packaging (if applicable)
• Items must not show signs of wear, damage, or washing
• Items must be returned within 14 days of delivery

We reserve the right to refuse returns that do not meet these conditions. Items that are damaged, used, or missing tags may be rejected or subject to a reduced refund.

Items That Cannot Be Returned

The following items are not eligible for return:

• Items that have been worn, washed, or damaged by the customer
• Items without original tags or labels
• Items that have been customized or altered
• Items returned after the 14-day return period
• Items purchased during special sales or promotions (unless otherwise stated)

How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us: Email us at [email protected] or call +90 551 359 36 30 within 14 days of receiving your order. Please include your order number and the items you wish to return.
2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
3. Package the Items: Place the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
4. Ship the Return: Send the package to the address we provide. We recommend using a trackable shipping method and retaining the shipping receipt.

Return Shipping

Free Returns: We offer free return shipping for all eligible returns within Turkey. We will provide you with a prepaid return shipping label upon approval of your return request.

For returns initiated outside of our free return policy or for items that do not meet return eligibility requirements, return shipping costs will be the responsibility of the customer.

Refund Process

Once we receive and inspect your returned item(s), we will process your refund:

• Processing Time: Refunds are typically processed within 5-7 business days after we receive your return
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Refund Amount: You will receive a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error or a defective product
• Notification: You will receive an email confirmation once your refund has been processed

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing time (typically 5-10 business days).

Exchanges

If you wish to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.

For exchanges, you will need to return the original item following our return process. Once we receive the returned item, we will ship the replacement item. If there is a price difference, we will charge or refund the difference accordingly.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call +90 551 359 36 30. We will arrange for a replacement or full refund, including return shipping costs.

Please include photos of the defect or damage in your email to help us process your claim quickly. We may request that you return the item for inspection.

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost, and we will cover the return shipping for the incorrect item.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account or credit card statement first. If the refund still does not appear, please contact us at [email protected], and we will investigate the issue.

Return Address

Once your return is authorized, we will provide you with the correct return address. Please do not send returns to our business address without prior authorization, as this may delay processing.

Questions About Returns

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:

Email: [email protected]
Phone: +90 551 359 36 30
Business Hours: Monday - Saturday, 10:00 - 20:00 (Turkey time)

Consumer Rights

This return policy does not affect your statutory rights as a consumer under Turkish consumer protection laws. If you are a consumer, you may have additional rights that cannot be excluded or limited by this policy.

Last updated: January 2025